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Safely accommodating our patients during COVID-19

Published on April 30, 2020

Your health is always a priority for us. We know current circumstances are tough, and each new day brings different challenges. As an organization, UofL Health – UofL Physicians is navigating the current environment and working diligently to ensure we are meeting your health care needs in a manner that is safe for you and our health care heroes.

“As we begin to revive the UofL Physicians practices based on Gov. Andy Beshear’s guidance, we want to share our plans to best serve you,” Wade Mitzel, UofL Physicians COO, shared.

On Monday, April 27, we were able to fully reopen our physician practices, as well as diagnostic and radiology testing.

  • During pre-registration, patients are being asked about COVID-19 signs and symptoms.
  • You are also encouraged to wear a mask into your appointment. If you do not have one, one will be provided to you upon your arrival.
  • We have not changed our visitor policy. At this time, patients will not be allowed to be accompanied into their appointment. Pediatric patients or patients with impairment or mobility needs will be allowed one visitor. 
  • Waiting rooms in our practices will be closed to visitors. To learn more about the UofL Health visitor policy visit,

Our practices have also established social distancing protocols for their specific office space. At the check-in desk, you may see floor markers directing you where to stand if waiting or you may also call from your car to let our practice know you have arrived. You will also find hand sanitizer easily accessible. For patients to the UofL Health – Chestnut Street Outpatient Center, we are continuing to screened patients upon arrival to the building. We are also continuing to screen our team members at all our practices and facilities.

The use of telehealth has been well received by our patients and providers. UofL Health – Telehealth is still a beneficial option for many of our patients.

“We have heard positive feedback from patients who have used telehealth the last few weeks,” Mitzel said. “It’s a great choice for many of our patients depending on their health care needs.”

This is a new normal for all of us, and we want our patients to feel at ease in our practices, especially now. We encourage you to reach out to our practices to ask questions.

“If questions arise for you about managing your health in a new world, remember we are your health care partner,” Mitzel said. “Talk to your provider about what it means to manage your chronic condition in a post-COVID health care environment.”

UofL Physicians encourages you to take care of yourself, follow your provider’s recommendations as well as guidance from the Centers for Disease and Prevention.